Warranty & Returns
Cakenflowers.com will try to deliver flower arrangements as shown on the site, but at times it is practically not possible to replicate the same due to the nature of the flowers and seasonal constraints.
Since all the flowers are not available in all the seasons and to make sure that your order is not delayed due to non-availabilty of a particular flower, we will substitute that particular flower with the flower of same or higher value.
Like if you have ordered an arrangement of lilies and carnations and if the lilies are not available at that particular time, we will substitute lilies with either Anthuriums or Birds of Paradise or whichever other flower is available and is of the same or higher value. The design and the other aesthetics of the arrangements remaining the same.
In smaller towns where the florists are not able to stock the flowers of high value due to the perishable nature and their limited resources, it is always recommended that you order items that are readily available all the time with them namely Roses, Tube Roses, Glads and Gerberas. Moreover you can always email us before hand to enquire what is available in your desired destination in that season.
Cakenflowers.com guarantees that all orders will be filled to the value in case the item ordered is not available. Our substitution policy will make sure that the size and shape of the arrangement remains the same and the value of the flowers substituted are either of same value or of greater value.
To simplify this, the first priority is not to miss the occasion. The substitution policy is there to make sure that your flowers are delivered on the desired delivery date. In making substitutions, we take great care and consideration in replacing them with flowers that meet or exceed the expectations of both the sender and recipient.
Our service providers are not only the best in their trade but are also creative and professional florists who recreate these designs based on their creative interpretation and of course seasonal and regional availability keeping in mind and paying careful attention to overall shape, size, style, and color combinations.
If you don't want any substitution in your order, please ask beforehand about the particular flowers that are available in the city where you want the order to be delivered so that there is no disappointment or confusion later on.
Even though we strive to deliver the freshest quality cakes and of the same flavor as ordered but substitutions may be unavoidable depending on local availability and regional constrains. Specially when the order is for the same day or if delivery destination is of a small city where the bakeries are not so well equipped, the cakes may be substituted to ensure your order is delivered on the occasion it is desired for.
Since the cakes are delivered by the local professional service providers from their respective city the icing and the topping may not be the same as per the image every where. Even though utmost care shall be taken by the bakery to maintain the overall shape, size and style to the best of their capability.
In extremely warm weather conditions where there is a chance of a particular flavor of cake reaching the destination in a melted form, it may be substituted with the flavor so that the highest quality edibles are delivered to your recipient.
In cases where the message which is to be inscribed on the cake is long or the design of the cake is such that writing is not possible then it will be written on a separate card that will be attached with the cake.
But in all the above cases the order will be fill to value and no compromise will be made on quality part also.