floristfriends.com will deliver all orders with the maximum possible care to make sure that the order not only leaves our shop in good condition but reaches the recipient in same condition as well.
At floristfriends.com we will try and deliver the order right into the hands of the recipient but in cases where our delivery man can not reach the recipient due to some constraint like in offices, hospitals and some public areas, the flowers will be handed over to the person as advised by the recipient.
In case of the delivery is at residence address and the recipient is not at home or the premises are locked we will deliver the flowers to the neighbors only if they are ready to accept on their behalf.
We do not take orders for delivery at Airports . We will not call the recipient at their phone number before the delivery to maintain the element of surprise. But in cases where we are unable to locate the address or some other problem where contacting the recipient is must, we will have to call the recipient and take the directions.
You must provide us with the all correct information required in the order form and any extra information that you feel will help us reaching the right place. In case of incorrect information, we will not be responsible for the wrong delivery.
We understand your emotions and will try to deliver your order with the utmost care to make sure that your presence is felt there in the flowers.
We care, we deliver!
Request for a Particular Time of Delivery:
Due to the logistics involved in the delivery, we can not and will not take guarantee of a specific time for delivery. But if you would like to request a particular time of day, please mention it in the "Special Instructions" column in the order form and we will do our best to honor it..
In the normal weekday the deliveries by most of the service providers are done in the normal business hours (9 AM to 7 PM). until and unless specified otherwise or if there is some problem at the time of delivery.
However, since all the service providers in the different cities have different schedule for the deliveries, we will be unable to guarantee a specific time of delivery. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed either.
Since all our florists have local knowledge, you can be assured that they will take every care to ensure that your flowers are delivered in a timely manner. If the recipient leaves for the work early and you want the gift to reach him only then it is always better to have the order delivered at the office address. Giving incomplete or incorrect address or phone numbers may delay delivery further so please make sure that information provided is accurate.
For the orders of cakes, the delivery will not be possible at early morning since the cakes have to be procured fresh from the bakery and we can not buy the cake at night for the delivery in the morning. That way the cake will not be edible by the time it reaches the receiver.
During the peak trading days such as Valentine's Day and Mother's Day, almost all the florists operate extended hours and delivery times may be extended due to heavy load of deliveries.
In short delivery times are not guaranteed, regardless of any request otherwise
In circumstances other than those mentioned in the terms and conditions , 100% refund will be given when claimed within 48hrs of the delivery